An excerpt from my last article about CRM: The very basics of CRM … Think of this as a way of doing your business and not only a software tool that helps maximize sales. Happy customers provide healthy business and hence manage relations and not only sales; with centralized view of information… Checkout full article here published on http://trak.in where we learned about what is CRM! Here we will see whether you need a CRM for your business? The idea is to realize whether managing Customers’ information can help building better relations!